Eastern Bank Ltd (EBL) has launched country's first Artificial Intelligence (AI)-based banking chatbot titled 'EBL DIA' (EBL Digital Interactive Agent) -- where anyone can interact with EBL through chatting with an AI-based Chat Robot on social media platform. It is as simple as chatting with a person but in this context user will be responded by interactive software.
The banking Chatbot, first of its kind in Bangladesh, will help the users to get information regarding accounts, credit card and prepaid cards along with general service information through Facebook Messenger, one of the most popular social media platforms.
Managing Director and CEO of EBL, Ali Reza Iftekhar launched the chatbot at a ceremony held at a city hotel recently, according to a news release.
DIA is now available on Facebook Messenger (fb.com/ebldia). Viber and Twitter versions will be available shortly. Based on customer experience and feedback EBL will constantly keep on updating the chatbot by adding new features.
This is another major leap towards EBL's attempt to digitalize its banking services, ensuring service excellence and customer delight.
EBL Head of Consumer Banking Nazeem A. Choudhury, Head of Business Khorshed Anowar and Acting Head of Digital Banking Tasnim Hussain were present at the launching programme.